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1. Order Confirm
Once your order is received, we will send you an order confirmation email. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request. If you want to make changes in your order/ cancel your order after it has been confirmed, please contact us within 12 hours.
2. Order Processing
In order to guarantee the quality of our products, Our has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.
Understanding that our goal is to ship orders as quickly as possible, the processing of an order generally takes 1 days after it is received. Orders placed after 16:00 PM UTC-8 are very likely to ship the following day assuming that all ordered items are in stock.
3.Shipping Time
We are proud to offer international shipping services.
Shipping time varies by location. These are our estimates:
| Country | Shipping Method | Shipping Cost | Estimated Delivery |
| United States / Canada / United Kingdom / Australia | Standard Shipping | Free | 6-12 days |
* All shipping times exclude clearance/customs delays.
Buyer Protection – Shop with confidence
We appreciate your understanding in this difficult time. If after 30 days, from the point of shipping, your items have not been delivered. We would have to presume your parcel is lost in transit. In this instance, we would refund or resend you new items.
4. Delivery
When your order has shipped, you will receive a shipping notification email from us containing your tracking information. With this number, you will be able to monitor the progress of your package as it is in transit to you.
For some shipping companies, it takes 2-5 days for the tracking information to update on the system. If your order was shipped more than 5 days ago and there is still no information on your tracking number, please contact us immediately.
Please contact us within 2 months since shipment if no receipt or delivery, our customer service will resolve this problem within 24 hours. Note that overdue requests may not be accepted.
Important notice:
Custom Tax or Duty:
Normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff. If there are any duties or fees due to customs inspections or any other fees you were charged, please keep the receipt of the payment and contact our customer service by submitting a ticket.
APO/FPO/DPO Shipping:
We apologize that military addresses (APO, FPO, DPO) cannot be delivered.
If you have other questions, please contact us, we will do our best to help you. Email: [email protected]
